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Terms and Conditions

Thank you for choosing AlpenglowGear.com. We hope you enjoy our selection of high quality hiking, mountaineering, climbing, and outdoor gear. By ordering with us, you agree to the following terms and conditions:

Shipping: We ship using FedEx Ground which has an estimated ship time of 3 - 5 business days. If you wish to expidite your shipping, please give us a call. We ususally ship within 48 of you placing your order. If this time will be delayed due to an item being backordered, we will attempt to contact you. Please see our shipping and returns policies here.

Security: Here at Alpenglow, your security is our highest priority. Your credit card information is processed and stored by our secure software. For phone orders, your card information also goes directly into this software. As credit card fraud is on the rise, your order may be subject to a security hold, especially if it is shipping international. If you think that your order may be delayed due to this, give us a call. Additionally, orders paid for with PayPal must be shipped to the shipping address that PayPal has on file for your account. When you purchase with PayPal, please be sure to fill out your shipping address properly with PayPal.

Accounts: The confidentiality of your account, username, and password are your responsibility, and you accept responsibility for all actions done under it. AlpenglowGear.com reserves the right to refuse service, cancel orders, lock or terminate accounts, and alter or remove site content at its sole discretion.

Product Descriptions and Pricing: Although AlpenglowGear.com does its best to maintain the utmost accuracy in both product descriptions and pricing, a few items may have incorrect or incomplete descriptions or photos, or their pricing may err. In the event that a product description is incorrect, please give us a call to arrange return of the product in its unused condition. If product pricing is inaccurate, AlpenglowGear.com reserves the right to not fulfill the order. We will contact you if this is the case to arrange for the order to be processed at the correct price or for it to be cancelled.

Liability: Much of the gear sold at AlpenglowGear.com is used for activities that are inherently dangerous. Whether from personal decisions, environmental factors, or gear that fails, the possibility for injury or death exists. By purchasing from us, you agree to knowingly and intentionally waive and release, agree to indemify, hold harmless, and defend AlpenglowGear.com, Alpenglow Adventure Sports, and Acadia Mountain Guides, its owners, agents, and employees from any and all liability for injury or death.

Warranties: Most manufacturers offer a warranty on their products. If you encounter a defective product, please contact the manufacturer for a remedy. The manufacturer may direct you to us, but usually manufacturers handle waranty issues in-house. If you experience difficulty working with a manufacturer or do not know how to contact them, please give us a call.

Privacy: Our privacy notice can be found here.

Contact us: We welcome your questions and concerns here.



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